RETURNS & EXCHANGES
We want you to love your ULA pieces. Please read our return policy carefully before placing your order.
| ITEM TYPE |
REFUND |
EXCHANGE |
STORE CREDIT |
| Full Price |
✓ |
✓ |
✓ |
| Sale |
— |
— |
✓ |
| Final Sale |
— |
— |
— |
| Gift Cards |
— |
— |
— |
RETURN WINDOW
Eligible returns must be requested within 14 days of delivery.
FULL PRICE ITEMS
Full-price items are eligible for a refund, exchange or store credit, provided they meet our return conditions.
SALE ITEMS
Sale items are eligible for store credit only.
Sale items are not eligible for refunds or exchanges.
FINAL SALE
Items marked as FINAL SALE are not eligible for refunds, exchanges or store credit, except where required by applicable consumer law.
The Final Sale condition will be clearly displayed on the product page before purchase.
RETURN CONDITIONS
Returned items must be:
-
Unworn, unused and unwashed
-
In their original condition
-
With all original tags attached
-
With the hygiene seal intact
-
Free from perfume, deodorant, sunscreen, makeup, lotions, stains, odors or any other signs of use
-
Returned in their original packaging
All returns are inspected upon arrival. Items that show signs of wear or use may be refused.
SWIMWEAR & HYGIENE
For hygiene reasons, swimwear cannot be returned if the hygiene seal has been removed, the item has been worn, washed or shows signs of use.
RETURN SHIPPING
Customers are responsible for return shipping costs.
ULA does not provide prepaid return labels unless otherwise stated.
We strongly recommend using a tracked shipping service. ULA is not responsible for returns lost or damaged in transit.
Original shipping charges are non-refundable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, please contact us at info@ulaofficial.com within 7 days of delivery.
Please include your order number and clear photographs of the item and packaging.
If the issue is confirmed, ULA will cover the return shipping and provide an appropriate replacement or refund.
HOW TO REQUEST A RETURN
To request a return, email info@ulaofficial.com with:
Please wait for return instructions before sending your item back.
GIFT CARDS
Gift cards are non-refundable and cannot be exchanged for cash.
IMPORTANT
This policy does not limit or exclude any mandatory consumer rights that may apply to your purchase under the laws applicable to your order.
For any questions regarding returns or exchanges, please contact info@ulaofficial.com.
