Got questions?
Here are the answers
Order
Yes, we ship to over 30 countries. Free shipping on orders over €150. Customs and duties may apply depending on your destination — these are the customer's responsibility.
Orders are shipped from Ericeira, Portugal within 1–3 business days. Delivery times depend on your location: 2–4 days within Portugal, 4–7 days in Europe, 7–14 days for the rest of the world.
Yes. Once your order ships, you'll receive a confirmation email with a tracking link. You can also track it from your account page.
We process orders quickly, so we can only make changes within 12 hours of purchase. Email us at info@ulaofficial.com as soon as possible.
Shipping
Standard shipping rates depend on your destination and are calculated at checkout. Orders over €150 ship free worldwide.
Yes, express shipping is available at checkout for most destinations.
For orders shipped outside the EU, customs and import duties may apply. These are determined by your local customs office and are the customer's responsibility.
Returns & exchanges
We accept returns within 14 days of delivery, as long as the item is unworn, unwashed, and with all original tags and hygiene strips attached. Sale items are final sale.
Email us at info@ulaofficial.com with your order number and we'll guide you through the process.
Yes, we offer exchanges for size or color, subject to availability. Just email us within 14 days of delivery.
Once we receive and check your return, refunds are processed within 5–7 business days to your original payment method.
Sizing & fit
Check our size guide. If you're between sizes, we recommend sizing up for tops (for support) and going with your usual size for SIZE GUIDE
Most styles run true to size. Specific fit notes are listed on each product page.
Of course. Email us your usual size and what you're looking for, and we'll help you decide.
Product & care
All our swimwear is made with REPREVE® regenerated fibers — recycled plastic bottles transformed into soft, durable, ocean-ready fabric. The fabric is UPF 50+, antibacterial, and offers 4-way stretch for maximum comfort and movement.
Rinse in cold water after every use. Hand wash with mild soap. Dry flat in the shade — never In a dryer. Avoid contact with rough surfaces, oils, sunscreens, and chlorine, as these can damage the fabric over time.
We recommend keeping your Ula pieces for the ocean and rinsing them in fresh water after every use. Chlorine, oils, and sunscreens can break down the fibers over time, so for pool use we suggest dedicating a separate suit. Proper care will keep your Ula swimwear looking new for many seasons.
Designed and made in small batches in Ericeira, Portugal — a surf town on the Atlantic coast.
Yes. Our fabric is rated UPF 50+, which blocks over 98% of UV rays. Extra protection without sacrificing softness — ideal for long days in the sun.
Our REPREVE® fabric is engineered for performance and comfort. It's antibacterial (helps prevent odor), has 4-way stretch (moves with you), and feels soft on the skin even after hours in the water. Built to last, designed to feel like nothing at all.
Payment
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
Yes. All payments are processed through Shopify's secure encrypted checkout. We never store your card information.
Depending on your country, options like Klarna or Afterpay may be available at checkout.
Still have questions?
Email us at info@ulaofficial.com — we usually reply within 1–3 business days.


